Privacy Policy
Last updated: October 1, 2025
1 Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information
- Email address and name
- Organization information
- Billing and payment information (processed by Stripe)
- Communication preferences
Usage Information
- Keywords and search queries you submit
- Search results and citations data
- Usage statistics and analytics
- Log data including IP addresses and browser information
2 How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send billing information
- Send technical notices and support messages
- Analyze usage patterns to enhance user experience
- Detect and prevent fraud and abuse
- Generate analytics and insights for your business
3 Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To service providers who assist in our operations (e.g., Stripe for payments)
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
4 Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
5 Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time.
6 Your Rights
You have the right to:
- Access and update your personal information
- Export your data in a portable format
- Delete your account and associated data
- Opt out of marketing communications
- Request correction of inaccurate information
- Object to processing of your personal data
7 Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them).
8 Third-Party Services
Our service integrates with third-party APIs and services including AI platforms (OpenAI, Anthropic, Perplexity, etc.), payment processors (Stripe), and analytics providers. This policy does not cover the privacy practices of these third parties.
9 International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.
10 Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11 Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes via email or through our service. We encourage you to review this policy periodically.
12 Contact Us
If you have any questions about this Privacy Policy, please contact us:
Privacy Officer: privacy@llmmetrics.com
General Support: support@llmmetrics.com
Legal: legal@llmmetrics.com